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Return Policy
At ADDIOO GROUP COMPANIES LIMITED, we strive to ensure that our customers are satisfied with their purchases. If for any reason you are not completely happy with your order, we offer a straightforward and hassle-free return policy.
Eligibility for Returns
- Items must be returned within 30 days of purchase.
- Products must be in their original condition, unused, and with all tags, packaging, and accessories intact.
- Items that are damaged, altered, or show signs of use may not be eligible for a refund or exchange.
Non-Returnable Items
The following items are non-returnable:
- Perishable goods.
- Personal care products (e.g., cosmetics, skincare).
- Gift cards.
- Sale or clearance items (unless defective).
How to Process a Return
- Contact Us: Reach out to our customer service team at +44 7414 218278 or email us at contact@addiogroupcompanies.com to initiate your return.
- Prepare the Package: Securely pack the item(s) in their original packaging.
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Send It Back: Ship the item(s) to the following address:
ADDIOO GROUP COMPANIES LIMITED
167 Sutton Common Road, Sutton, SM1 3HT, United Kingdom
Please note that customers are responsible for return shipping costs unless the product is defective or incorrect.
Refunds
- Refunds will be processed within 7–10 business days after the returned item is received and inspected.
- Refunds will be issued to the original payment method used for the purchase.
- If the item was marked as a gift, refunds will be issued as a store credit.
Exchanges
We only replace items if they are defective or damaged. For exchanges, contact us with your order details.
If you have any questions or need further assistance, please don’t hesitate to reach out to our customer support team.